London Heathrow Airport Guide

London-Heathrow-AirportIn terms of passenger numbers, Heathrow is the largest airport in Europe. The airport lies on the edge of Greater London, 24 kilometers west of the city center. There are four terminals (1-4) Terminals 1, 2 and 3 are connected with each other, and Terminal 4 is accessible by the free Heathrow Express train.

A new terminal was opened in 2008 on the west side of the airport, but finishing this terminal is not the end of the work which will actually be done in 2015. Heathrow will then have the capacity for 90 million passengers per year.

Local Transport


There are train stations in the Central Hall of Terminals 1, 2 and 3 and in Terminal 4. The Heathrow Express leaves every 15 minutes to Paddington Station, travel time is 15 minutes. A cheaper alternative is the slow train Heathrow Connect, which also goes to Paddington Station, travel time is 30 minutes, but does not leave from the station in Terminal 4. Trains leave from Paddington Station to the west and southwest of England, and it is also an important station of the London metro network. In addition the airport is the end point of the Piccadilly metro line.

Car and bus

The airport lies along highways M4 and M25. For Terminals 1, 2 and 3 you take the M4 exit 4a and on the M25 exit 15. For Terminal 4 you take exit 3 and exit 14, respectively. Bear in mind that the roads around London and especially around the airport can be extremely busy.

The A2 Airbus stops at all terminals and goes to King’s Cross Station, this station is on an intersection of the metro and train lines. At night the bus line N9 goes to the center of London. Many local bus lines go to Heathrow Airport, most have their stops in the central area of Terminals 1, 2 and 3. Furthermore, there are long distance buses that go to more than 500 destinations in Great Britain. The largest bus company is National Express.

Car rental – London Heathrow Airport

In all terminals there are counters for car rental companies: National/Alamo, Avis, Budget, Enterprise, Hertz and Sixt.


The famous black taxis of London are in front of all terminals. Expect that a ride to the center of London takes a minimum of one hour.

Airport Parking

There are short-term parking areas close to all terminals, a little further away there are the Business Car Parks and even further away are the areas for long-term parking, the areas are developed by NCP


A shuttle bus (Hotel Hoppa) goes from Terminals 1, 2 and 3 to the largest hotels in the city, another shuttle service, Hotelink goes to hotels in the center of London.

Shops and restaurants

Heathrow Airport offers what you would expect from one of the largest airports in the world, an enormous range of shops, bars, cafes and restaurants in all terminals.


There are counters in all terminals for the Excess Baggage Company, you can store baggage there. In addition there are counters in all terminals for lost and found items.

There are porters present.


There are general information counters in all terminals that you can also reach directly through special telephones that are on the wall in many places in the airport. Information about public transportation is available through separate counters in Terminals 1 and 3 and outside Terminal 4. In addition there is a tourist kiosk in Terminal 3 called the Hotel and Traveler Center.


There are fax machines at various places in the terminal (pay with a credit card). The business center is in the Queen’s Building between Terminals 1 and 2. There are 20 meeting rooms and a conference hall for a maximum of 60 people, which you can reserve online. In addition the center offers extensive business facilities: computers with internet connection, fax machine, copy machines and audiovisual equipment for video conferences. Many airline companies have their own lounges, in addition there are lounges from the operator of the airport, BAA. You can book these online.

Disabled facilities

Heathrow Airport is extremely accessible for the disabled. There are wheelchair ramps, adapted elevators, restrooms and telephones. There is an induction loop for the hearing impaired as well as a special telephone line. Furthermore, there are reserved parking places and seating forth disabled. A wheelchair accessible shuttle bus goes between the terminals. Most buses and trains are also accessible for wheelchairs.

Other services

There are ATM’s and money exchange offices in all terminals, there is a post office in Terminals 2 and 4. There is wireless internet present and an internet cafe in Terminal 4. Furthermore, there are children’s play areas and baby changing rooms. The First Aid office is on the ground floor of the Queen’s Building. There is a pharmacy in Terminal 1 that can distribute prescription medications.



London Heathrow Airport
234 Bath Road
Great Britain

Telephone, fax, email

Telephone: +44(0)870 000 0123
Fax: +44(0)20 8745 4290
Email: see website

Airport codes

IATA airport code: LHR
ICAO airport code: EGLL


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